Why Intouch · Security & privacy

Privacy-first.
Edge-first.
Audit-ready.

SOC 2, GDPR, and an edge architecture that has never been capable of storing biometrics. Decided in 2016, two years before GDPR took effect.

TRUST POSTURE Audited annually
0data breaches since 2015
SOC 2Type II, third-party audit
90 dayslog retention, then auto-deleted
2 regionsEU and UK data residency
TLS 1.3everywhere, in transit
99.9%uptime SLA
The four pillars

Audited, compliant, private by design.

Intouch acts as processor and the retailer stays controller. Each retailer’s data sits in its own tenant, in the region it chooses.

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Data flow

What happens to a camera frame.

Vision inference runs on the device. The frame is processed in memory and discarded. Only anonymous counts leave the store, over TLS 1.3, into your tenant in your region.

IN THE STORE LEAVES THE STORE video frame counts only TLS 1.3 Camera standard, above the shelf Edge device inference on-device n=12 · 4m31s Anonymous counts footfall · dwell · audience Intouch cloud your tenant · your region Frame discarded in memory, never stored No images, no IDs, no individual-level records. Impression logs kept 90 days, then auto-deleted. EU (Frankfurt) · UK (London).
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A standard ceiling camera in a retail store
What Vision never does

Six nevers. Built in, not switched on.

Edge-only was decided in 2016, two years before GDPR took effect. The platform has never been architecturally capable of storing biometrics. Inherent, not retrofitted.

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For your security review

Request the security pack.

SOC 2 report, pen-test summary and DPA template, under NDA.

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Request received. Our team will reply within one business day with the NDA and next steps.
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Questions first?

Bring your security team.

A 30-minute call. Ask about the edge architecture, tenancy and residency, and get straight answers.

Book an intro call